What are Managed Services?
Managed Services is a cooperation model in which the responsibility for maintaining, managing, and monitoring your IT infrastructure is delegated—partially or fully—to an external team of experts.
It means relieving your organization of day-to-day operational tasks related to operating systems, networks, databases, applications, and virtualization systems. The goal is simple: to unlock the full potential of the cloud while reducing time, effort, and costs on your side.
As a Managed Service Provider, we take full responsibility for the agreed scope of work and deliver services based on a defined Service Level Agreement (SLA). Our team of certified engineers becomes a natural extension of your IT department, handling not only daily operations and monitoring but also helping you achieve your broader business goals.
We provide Managed Services for the following platforms: OChK Platform, Google Cloud, Microsoft Azure, Amazon Web Services, and multi-cloud environments.
OChK is the only Poland-based company with the Google Cloud Managed Service Provider (MSP) status—proof of our end-to-end competencies at delivering professional managed cloud services.
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Who is it for?
Managed Services is ideal for organizations that want to get the most out of their cloud environments—without burdening internal teams with operational overhead. Especially if you:
run a complex IT environment requiring deep expertise and constant monitoring
face a shortage of IT professionals or want to reduce recruitment and staffing costs
want your internal IT to focus on strategic initiatives rather than routine maintenance
need a reliable technology partner to support innovation and build competitive advantage
must meet growing demands for security compliance requirements
aim for high availability and performance of your services, minimizing downtime and reputational risks
Scope of support and services
As part of our Managed Services offering, our experts take over the day-to-day operational tasks related to maintaining the client’s systems—across all major operating systems, networks, databases, and virtualization platforms, regardless of the cloud environment.
Operations and maintenance
We handle routine operations aimed at ensuring continuity, stability, security, and proper functioning of your cloud environment. Our focus is on daily platform management and responding to ongoing operational needs.
24/7 Monitoring
Verifying the correct operation of the environment by the team of OChK’s specialized operators.
Execution of requests and tasks
Handling day-to-day tasks such as creating new users and access management.
Security updates
Maintaining the latest software security versions in accordance with the adopted security policy.
Cloud data backup
Managing the process of backing up the environment and conducting cyclic restoration tests.
Environment status reporting
Preparing periodic reports on the current state of the environment with forecasts of trends in performance and capacity.
Implementation, development, and optimization
We support your organization in implementing, developing, and optimizing your cloud environment—based on changing business or technical requirements—and provide comprehensive advisory services.
Configuration and implementation
Carrying out the initial implementation of the environment, any agreed configuration changes to the environment, or entire migration projects within it.
Environment audits
Assessing the environment in terms of both security and performance.
Expert advice and support
Providing guidance on how to scale, optimize, or automate your cloud environment.
Benefits
Security and business continuity
Your environment is managed in line with the highest security standards, with proactive 24/7 monitoring that helps detect and resolve potential issues before they impact your operations.
Cost optimization and budget predictability
By leveraging the expertise of our certified engineers and advanced tools, you eliminate the need to build and maintain an in-house operations team. Clearly defined SLA aligns IT service levels with your business needs, making it easier to plan your budget.
Scalability and flexibility
Our Managed Services scale with your business. As it grows, you can easily expand the scope of support, expand resources or implement new solutions without the need to invest in your own team.
Focus on strategic goals
By handing over operational tasks, your internal teams can concentrate on innovation, development, and business-critical initiatives, rather than day-to-day system maintenance.
Comprehensive expert support
Access to OChK's expert knowledge allows for effective environment management and optimization. Our close partnerships with leading technology providers enable faster problem-solving and smoother delivery of new capabilities.
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Billing model
The service is billed on a monthly basis for each managed environment, depending on the scope, the service provision window and the agreed SLA.
We manage your IT, you focus on your business.
Related services
Onboarding & Migration
Comprehensive support in the cloud migration process, including planning, preparation, and implementation.
OChK Platform
A proprietary public cloud platform with a catalog of flexible services enabling the creation of private, hybrid, or multi-cloud environments.